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    Help Center

    FAQs

    USING THE PRETTY YOU LONDON WEBSITE

    Can you tell me more about Pre-Order items?

    What size should I order?

    How often do you restock sizes/styles?

    Are all your slippers faux fur?

    What payment methods do you accept?

    Is your website secure?

    I'm having troubles making payment on your website, can you help?

    What information do you collect on me when using your website?

    I have a discount code but it's not working, why?

    How are your slippers packaged?

    My Order

    Can I cancel/amend an order once it's been made?

    What are the costs for delivery?

    What are your delivery timeframes?

    Will I need to sign for my order?

    How can I track my order?

    Can you tell me a bit more about your returns processes?

    General

    Do you have a shop?

    Can I stock the Pretty You London range in my shop?