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    Delivery

    Dispatch Promise

    We aim to dispatch all orders made before 12pm Monday to Friday*, on the same day. Orders made on a weekend will be processed the next working day.
    We will always choose the best courier for your delivery location.

    The majority of our delivery services can be tracked. You should receive a tracking number when your order is dispatched. If you do not receive a tracking number please contact us here.

    *Excludes Bank Holidays

    Delivery Services, Costs and Timeframes

    UK Delivery 

    We offer FREE standard delivery for all UK orders over £40!* 

      Service Time (Working Days) Price
      UK Standard Delivery 
      (excluding Guernsey, Jersey and Isle of Man)
      2-4 Orders under £40 - £3.95
      Order over £40 - FREE
      UK Next Day Delivery* 1-2 £5.00

      *Not available for BT postcodes, Guernsey, Jersey and Isle of Man. These will be sent with Royal Mail. Orders made after 12pm on a Friday will be dispatched the next working day (Monday, excl. Bank Holidays), meaning you will receive your order two working days from when you ordered. 

      International Delivery

      The table below provides a guide for the timeframes and prices for countries other than the UK.

      Service Time (Working Days) Price
      Europe (see list of countries below) 2-7
      Orders under £100 - from £11.00
      Orders over £100 - FREE
      Guernsey, Jersey and Isle of Man
      Varies
      Orders under £100 - from £25.00
      Orders over £100 - FREE
      Rest of World Varies
      Orders under £100 - from £13.00
      Orders over £100 - FREE

      Europe

      Country
      Austria
      Bulgaria
      Croatia
      Cyprus
      Czech Republic
      Denmark
      Estonia
      Finland
      Greece
      Hungary
      Ireland (Republic of)
      Italy
      Latvia
      Lithuania
      Malta
      Poland
      Portugal
      Romania
      Slovakia
      Slovenia
      Spain
      Sweden


      We don't offer shipping to the USA or Canada. For delivery to these countries, please visit our .com website at prettyyoulondon.com. 

      Customs/Duty

      Please be aware that Pretty You London does not have any control of any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to the country.

      We will accurately declare the value of orders made. The buyer is responsible for any duty charges.


      Returns

      All return costs are to be covered by the customer. We suggest you use a recorded service and retain a proof of return retain until your return has been actioned. 

      Our returns address is:

      Pretty You London Returns
      Danielle House,
      Ledson Road,
      Wythenshawe,
      Manchester
      M23 9GP
      United Kingdom

      Refunds

      We will endeavour to process your return within 1 business day of receipt - if a refund is requested this will be issued immediately but may take up to 5 business days to show on your account information. For refunds to PayPal, PayPal may hold your funds for a short period before they can be withdrawn/used again. 

      Exchanges

      Please detail the product you would like as an exchange noting the style, colour and size. There will be no additional charge for the delivery of your exchange.

      If you would like the exchange quickly, we suggest you place a new order and then send the original pair back to us with your completed returns form and we will refund you on receipt of the original order.

      If it is the case that the requested item, acting as an exchange, is not in stock when we come to process your return, we will action a refund for your order. 

      If a refund is required because the item requested as an exchange is less than the original item value, please make a note of this on your returns form. If the exchange item you are requesting is of greater value to the item ordered originally, we will contact you to let you know we've refunded your order in full and kindly ask you to make a new order for the item you had requested as an exchange.

      Christmas Returns

      Over Christmas, we extend our returns policy as we know items are being given as gifts. If you purchase from October 15th - 24th December, you will be able to return your item up until 31st January. Unwanted Christmas gifts can be exchanged for other goods.

      Gift Cards

      We are not able to cancel orders for Gift Cards. We are also unable to process returns or exchanges for Gift Cards. 

      Returns Terms and Conditions

      Unworn Returns

      We understand that there is a possibility that you may need to return your order. To help you with this, we have a 30 day returns policy for all orders. We ask that the product is unworn, and is in re-sellable condition.

      Worn Returns

      Unfortunately, we are unable to offer refunds on non-faulty products that have been worn or used. For hygiene reasons, we are unable to accept underwear or hosiery that has been removed from its original, sealed packaging. Before wearing your item, please make sure that they fit properly. If you find they don't fit at a later stage, we will be unable to offer a refund. Any non-faulty products that are returned to us in a worn condition will be disposed of and the cost of the item will be retained as a disposal charge. If you believe your item to be faulty please see the section below "Faulty Returns".

      Faulty Returns

      We check all orders that we dispatch for quality but we do understand that occasionally the odd order may slip through our stringent checks.We may not honour a refund for the return postage unless you've contacted us initially. Please contact us about the nature of the fault before returning the item to us. It's helpful to send photographs or a video to demonstrate the fault with the item. We will deal with the issue accordingly. 

       

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