We're excited to be offering Klarna's Pay Later. You’ll still have the option to pay immediately with your debit or credit card, or PayPal. We've put together all the information you may need for the Klarna payment option.
Once you have ordered your items using Klarna Pay Later, you will receive a payment instruction email within two days. You then have 30 days to complete your payment if you're happy with your goods. You can complete the payment with no extra cost via credit or debit card at www.klarna.com/uk.
What is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments. We’re confident that they provide a great alternative payment option.
How does Klarna's Pay Later option work?
With Pay Later you can pay for your order 30 days after we’ve dispatched your order. You will receive payment instructions. Before the end of the 30 day period, you will need to either have made a full payment for your order, or have returned it.
How do I make a payment?
If you’ve chosen Pay Later, simply follow the payment link that Klarna will have set to you when you made your order to make payment. To make the payments, you can use any Visa/MasterCard debit or credit card.
Will I be charged interest on my Klarna purchases, if I don’t pay in time?
No. Simply put. Klarna only work with trusted merchants, like Pretty You London, with great customers like you giving us this great payment option which will cost you nothing to enjoy.
Where can I find the Klarna Pay Later option at the checkout?
Klarna's Pay Later will appear in the list of payment options when you are further into the checkout. If you've shopped with us before, our checkout will have remembered the way you chose to pay last time. If that wasn't with Klarna, you will have to use the downward arrow to change to Klarna if you'd like to. Klarna's Pay Later isn't currently offered on the 'Express Payment' section.
What happens if I'm struggling to pay on time?
If for any reasons you’re having troubles making payments to Klarna, please contact them directly. Their customer service team will be able to advise on the best solution for you.
What happens if I’ve still not received my order, but my payment is due. What shall I do?
We firstly ask for you to track your order using the tracking number we’ve provided. If you haven’t received a tracking number, please contact us here. If there is any sort of issue with your order and you have concerns about your payment with Klarna, please feel free to contact them directly here.
Am I eligible for Klarna’s payment options?
You must be at least 18 years old and it is subject to your financial circumstances. Klarna also run different checks on your transaction before offering their payment options.
Why have I not been offered Klarna’s payment options?
This may be down to your order value, location, order history, item availability among other factors. To increase your chances of being offered it, provide your full name and billing address, using the information that would be found on your utility bills and electoral register, and choose to have the items delivered to your billing address on your first order. If you are not offered any of Klarna’s payment options, PayPal and Credit/Debit card payments should still be available.
Will I be subject to a credit check?
Klarna may run soft credit searches that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Pretty You London run credit searches against you that could impact your credit rating.
I’ve paid with Pay Later, what happens if I return or cancel my order?
As soon as we receive your return back, we’ll notify Klarna to refund you or cancel the outstanding amount due. Refund and partial refunds for payments already made will be processed in five to seven bank days.
I still have questions regarding payments with Klarna, how can I get in touch?
Feel free to get in touch with Klarna directly. They have an FAQ’s section, live chat and telephone options.